We value your candid feedback and appreciate you taking the time to complete our TellTime survey. Your feedback helps us provide great service. As a thank you for completing the survey, you will be given a validation code to write in the space provided on your invitation to redeem either a $1 Hot Chocolate, French Vanilla, or Iced Coffee on your next visit.
How do you participate in the Tim Hortons Survey?
- Head over to the official Canada survey portal at Telltims.ca.
- For your convenience, choose any language between English, Español, and Français.
- Enter the 21-digit survey code available at the bottom of the receipt.
- Please rate your overall satisfaction with your experience at this restaurant.
- Please answer the survey questionnaire about the Tim Hortons where you received this receipt.
- Note down the offer code and redeem it on your next visit.
Tim Hortons Customer Satisfaction Survey Question
Here’s a structured overview of key customer satisfaction survey questions used by Tim Hortons, organized by category:
Menu & Product Quality:
- Food quality: “How would you rate the overall quality of food at Tim Hortons?”
- Menu variety: “Do you find the menu diverse enough?”
- Coffee satisfaction: “Have you tried Tim Hortons’ coffee? How would you rate it?”
- Value perception: “How would you rate the value for money of Tim Hortons’ products?”
- Seasonal offerings: “How often do you order limited-time menu items?”
Service Experience:
- Staff friendliness: “How would you rate the friendliness of the staff?”
- Order speed: “How quickly do you receive your order?” (40% reported full satisfaction with speed)
- Problem resolution: “Have you had issues resolved satisfactorily?”
- Mobile app experience: “How was your experience using the Tim Hortons app?”
- Overall satisfaction: “How satisfied are you with your recent Tim Hortons experience?” (historically tracked via annual surveys).
Loyalty Program:
- Reward satisfaction: “How satisfied are you with the loyalty program rewards?”
- Program usability: “Do you find the loyalty program easy to use?”
- Redemption experience: “How was your reward redemption process?”
- Competitive comparison: “How does Tim Hortons’ loyalty program compare to others?”
Location & Ambiance:
- Cleanliness: “How would you rate the cleanliness of restrooms and dining areas?”
- Seating comfort: “Do you find the seating comfortable?”
- Safety perception: “Do you feel safe at Tim Hortons locations?”
- Parking availability: “Is there adequate parking at your local store?”
Brand Perception:
- Social responsibility: “Do you view Tim Hortons as socially responsible?”
- Premium vs. budget perception: “Is Tim Hortons a premium or budget brand?”
- Comparative quality: “How does Tim Hortons compare to other coffee chains?”
These questions are designed to assess critical operational areas while identifying opportunities for menu innovation, service improvements, and loyalty program enhancements. Recent implementations include mobile app integration and seasonal menu tracking
About The Administrator Tim Hortons
Tim Hortons in Canada serves more than 5 million coffee to its customers every day.
As of October 31, 2023, more than 3500+ outlets are available across Canada.
Tim’s, or Timmie’s, are nicknames for this multinational coffeehouse chain.
The restaurant chain is 50 years old and has been deeply connected with Canadian citizens over the years.
Tim Hortons App
By using the official Tim Hortons Canada application, customers can order ahead for pickup, delivery, or dining in.
With the application, you can checkout faster and earn points, known as Tims rewards.
The application has over 5 million downloads with a 4.3/5 rating on the Google Play Store.
With the Tim’s app, you can access offers, rewards, contests, games, and Tims Financial.
FAQs
How do you share your experience, whether it’s good or bad?
If you have any experience while visiting any of Tim Hortons restaurants, you can either share your satisfaction via Telltims.ca or directly talk to the manager.
Is Tim’s restaurant easily accessible to a disabled person?
Tim’s always welcomes any guests irrespective of nationality or gender. It has been improving accessibility for disabled persons by removing affixed seating and providing wheelchair ramps.
How do I locate Tim Hortons near me?
To get a list of available Telltims near you, visit the store locator link. By sharing your location with the restaurant, it can suggest you nearby restaurants.
To learn more about the Tim’s Canada customer satisfaction survey, visit the Telltims Canada website.